by Kerry O'Connell | Jul 8, 2025 | Equature 911 Blog
First responders deal with tragedy on every shift. We are used to helping others. We are prepared to respond to the physical and emotional trauma of others with care and empathy. Yet, we are often lost when it comes to dealing with our own trauma. On June 29, 2025,...
by Kerry O'Connell | Jun 10, 2025 | Equature 911 Blog
Mental health affects our job satisfaction, how we treat the public, and our relationships with everyone—coworkers, friends, and family included. Working in an ECC changes you. All too often, we forget our obligations to take care of ourselves and of each other. This...
by Ram Natraj | May 13, 2025 | Equature 911 Blog
The allegations were clear: the parents were being sued for half of their estate and half of their retirement income. The parents sat there, perplexed and shocked. Ten years ago, this would not have occurred; no court in the country—or in the world—would have...
by Cherie Bartram | Apr 8, 2025 | Dispatch Improvement, Equature 911 Blog
National Public Safety Telecommunicators Week (NPSTW) – the week set aside to honor those emergency dispatchers who have answered the calls. We don’t always think about the 911 heroes when the gentle April showers start falling, and we look forward to the May flowers...
by Kerry O'Connell | Mar 11, 2025 | Equature 911 Blog
When I was a 911 director, I sat in on many interviews for candidates wanting to be hired as dispatchers. One of the questions we always asked of them was “Why do you want to work here?” You could probably guess the most common answer to that question: “Because I want...
by Cherie Bartram | Feb 11, 2025 | Equature 911 Blog
You’ve dreamed about it. You’ve worked toward it. You understood that achieving it, meant that you needed to BE it, before actually having the title. Finally… You did everything right. You reached the highest level in your profession that you can achieve, the top rung...
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