Equature Apprentice Learning

Next-Level Public Safety Training

Mastering Crisis Response

PSAP Learning Available Anytime

Exceptional training resources at your fingertips 24/7, 365 days a year

Streamline Citizen Engagement

Master new skills with engaging 20-40 minute video segments

Enhance the safety of field responders

Monitor and Enhance Your Learning Journey

Learn key communication strategies

Featuring engaging videos, comprehensive documents and interactive quizzes

About

Learn. Accelerate. Success

An innovative online interactive learning platform that provides top-tier, best practices training for public safety professionals worldwide.

Have you heard that enhancing the Educational Quality of the Workforce (EQW) can lead to significant boosts in performance, employee retention, efficiency, safety, and much more?

Equature offers a diverse selection of over 150 topics tailored for every level within your organization.

See Us In Action

Watch how we can help you stand out of the crowd

Tony Harrison, a true veteran in the public safety communications industry. With over 25 years of experience working in PSAPs, serving as a reserve deputy sheriff, and founding his own training company, The Public Safety Group, Tony offers invaluable insights on the paramount role of training for public safety professionals – new and veteran alike.

Explore 6 distinguished options to enhance your experience

PROMOTIONAL PACKAGES

12 Lesson Package

  • 12 – 1 hr lessons
  • Choose from 20+ topics & Access for 1 year
  • Allows you to customize to fit the needs of your team

ENROLL NOW

24 Lesson Package

  • 24 – 1 hr lessons or 3 – 8 hr courses
  • Choose from 60+ topics
  • Access for 1 year
  • Supervisor and CTO options available

ENROLL NOW


PERFORMANCE SUITES PROGRAMS

Mentor Performance Suite – (100 Hours)

  • Mentor core training+
  • 5 years of content and
    over 100 hours
  • Topics ranging from when to discipline and workplace bullying to keeping a positive mindset and breeding success in your training program

MORE DETAILS

Elite Performance Suite – (64 Hours)

  • Elite Core Training+
  • Comprehensive video-based
    system
  • Up to 5 years of training (64 hours)
  • Paid per year, per person
  • Topics ranging from becoming more than just a dispatcher to 911 challenges and first responder safety

MORE DETAILS


ESSENTIAL TRAINING FOR A DISPATCHER

40 Hour Basic Telecommunicator Course

  • This program is designed to equip you with the foundational skills necessary to succeed as a public safety communications professional. 
  • It offers essential training to get you started, which should be supplemented by on-the-job experience and ongoing in-service training throughout your career.
  • Roles and Responsibilities
  • Legal Aspects
  • Interpersonal Communications
  • Technologies
  • Telephone Techniques and Call Processing
  • Call Classification
  • Radio Communications
  • Stress Management 

MORE DETAILS


DISPATCHER COURSES ( 8 HOURS ) 

  • 8-HOURS
  • Just $250 per person
  • 14 courses to choose from
  • Video-based, convenient
  • Complete over 6 months sooner
  • From active shooter training and terrorism to customer service and managing stress

    MORE DETAILS


    MINIS – APPROX 1 HOUR 

    • Webinars
    • The entire agency will have access to the webinar for one yearspace
    • Each is 40-60 minutes of top training
    • Keep it for a full year
    • 60 topics to choose from in dispatch performance
    • Renew annually for just $99 maintenance fee

      MORE DETAILS


      DISPATCH MASTER COURSES – ( 16 Hours )

      • 16-HOURS
      • Just $500 per person
      • 4 advanced and supervisory topics to choose from
      • Video-based, convenient
      • Complete over 6 months or sooner

      MORE DETAILS

      How We Work

      Read the complimentary report on the importance of training

      Mentor Performance Suite

      Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.

      Year 1 Includes:

      1. Mentor Core – Being a Coach, When to Discipline, Supervision, The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
      2. Customer Service (8 hours)
      3. Breeding Success in Your Training Program (8 hours)
      4. Mentor Essential Review (1 hour)
      5. Communication in the Dispatch Center (1 hour)
      6. 911 Challenges (1 hour)
      7. Active Shooter and Terrorism (1 hour)

      Year 2 Includes:

      1. Communications Center Liability (8 hours)
      2. How to Save a Life – Yours (8 hours)
      3. PTSD (1 hour)
      4. Supervisor Skills (1 hour)
      5. CTO (1 hour)
      6. Suicidal Callers (1 Hour)

      Year 3 Includes:

      1. Advanced Law Enforcement (16 hours)
      2. How Cultural Diversity Affects the Communication Center (1 hour)
      3. PSAP Frontline Leader Success (1 hour)
      4. NG9-1-1 – Are We There Yet? (1 hour)
      5. Active Shooter – Lessons Learned (1 hour)

      Year 4 Includes:

      1. Communications Training Officer (CTO) (16 hours)
      2. From Failure to Success: PSAP Training Tactics that Work (1 hour)
      3. The Staffing Conundrum (1 hour)
      4. Public Safety and Generational Difference (1 hour)
      5. Responder Safety (1 hour)

      Year 5 Includes:

      1. Communications Center Supervision (16 hours)
      2. Morale (1 hour)
      3. Leadership (1 hour)
      4. Active Listening (1 hour)
      5. Ethics (1 hour)

      Elite Performance Suite

      With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.

      Year 1 Includes:

      1. Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
      2. Customer Service (8 hours)
      3. Becoming More Than Just a Dispatcher (1 hour)
      4. 911 Challenges (1 hour)
      5. Dispatching Skills (1 hour)
      6. First Responder Safety (1 hour)

      Year 2 Includes:

      1. How To Save a Life – Yours (8 hours)
      2. Suicidal Callers (1 hour)
      3. PTSD (1 hour)
      4. Children and 911 (1 hour)
      5. How Cultural Diversity Affects the Communication Center (1 hour)

      Year 3 Includes:

      1. Breeding Success in Your Training Program (8 hours)
      2. NG9-1-1 – Are We There Yet? (1 hour)
      3. Active Shooter – Lessons Learned (1 hour)
      4. Stress Management and Mental Health (1 hour)
      5. PSAP Frontline Leadership Success (1 hour)

      Year 4 Includes:

      1. Active Shooter (8 hours)
      2. From Failure to Success: PSAP Training Tactics that Work (1 hour)
      3. 911’s Least Wanted (1 hour)
      4. Crisis Intervention (1 hour)
      5. Responder Safety (1 hour)

      Year 5 Includes:

      1. Suicide Intervention
      2. Improving Morale in Your Agency
      3. Generational Differences
      4. Active Listening
      5. Everyday Ethics

      Dispatch Master Courses

      Self-paced video-based content to be completed within 6 months includes 16 hours of advanced and supervisory training content.

      1. Advanced Law Enforcement
      2. Fire Communications
      3. CTO – Communications Training Officer
      4. Communications Center Supervisor

      Dispatch Core Competency Courses

      Self-paced video-based content to be completed within 6 months includes 8 hours of dispatch core competency training. Choose one of 14 topics.

      8-hour DISPATCH courses

      1. Lead, Follow, or Get Out of the Way
      2. Domestic Violence
      3. Elite II Continuous Training Program 2016
      4. Suicide Intervention
      5. Elite 4 Hour Collection
      6. Terrorism and the Telecommunicator
      7. How To Save a Life – Yours!
      8. Breeding Success
      9. Advanced Law Enforcement
      10. Fire Communications
      11. Customer Service
      12. Critical Incident – Stress
      13. Elite Continuous Training
      14. CTO – Communications Training Officer
      15. Critical Incidents – Total Disaster Response
      16. Crimes In Progress
      17. Hostage Negotiation
      18. The Active Shooter
      19. Communications Center Liability
      20. Stress, It’s All in Your Head
      21. Communications Center Supervisor

      Minis

      Topics that are included in the promotional packages are listed below.
      Contact Heather Froom, Research & Education Training Specialist for more information and pricing.
      Phone:  248.359.8863 | Email: hfrooom@equature.com

      1. Tactical Self-Care Tools
      2. The Compassionate Communicator
      3. 911 Challenges – Hacked Attacked and Where’s That? Webinar
      4. 911’s Least Wanted Webinar
      5. A Life Parallel To Dispatch
      6. Active Listening Webinar
      7. Active Shooter – Lessons Learned Webinar
      8. Active Shooter & Terrorism Webinar
      9. Advanced Interviewing Techniques
      10. Be The Leader
      11. Becoming More Than Just a Dispatcher Webinar
      12. Biases – Do We Really All Have Them?
      13. Breeding Success In Your Communications Center Webinar
      14. Burnout’s Kryptonite : How To Beat Burnout before burnout beats you
      15. Call of Calm
      16. Children and 911 Webinar
      17. CO2 in Mental Health and Overall Health
      18. Communication in the Dispatch Center Webinar
      19. Communications Training Officer (CTO) Webinar
      20. Countdown to Chaos
      21. Crisis Intervention Webinar
      22. Critical Incidents Webinar
      23. Director Strategies – Leading to Success
      24. Dispatcher Improvement Webinar
      25. Domestic Violence Webinar
      26. Everyday Ethics
      27. Expecting the Unexpected
      28. From Failure to Success: PSAP Training Tactics that Work Webinar
      29. Future Tech and How To Stay On Top Of It
      30. GIS For Dispatchers
      31. Hire and Retain for Top Performers Program
      32. How Cultural Diversity Affects the Communication Center Webinar
      33. How To Hire For Success
      34. How You Say It: Negotiation in Life and Work
      35. Implicit Bias
      36. Improving Morale in Your Agency
      37. Lead Follow or Get Out of The Way
      38. Learning to Thrive in a High Stress Workplace
      39. Liability for the Communications Center Webinar
      40. Liar Liar Pants on Fire
      41. Location and Beyond: Data Driven Emergency Response Webinar
      42. Mentoring To Your Peers – A Mental Health Approach
      43. NG9-1-1- Are We There Yet? Webinar
      44. Oklahoma City Bombing Webinar
      45. PSAP Front Line Leader Success Webinar
      46. PTSD (Post Traumatic Stress Disorder) Webinar
      47. Public Safety and Generational Differences Webinar
      48. Recover Together
      49. Resilience: Protecting Your Mental Health
      50. Responder Safety Webinar
      51. Stress Management Webinar
      52. Suicide Prevention
      53. Suicide Webinar
      54. Supervisor Skills Webinar
      55. Taking The Call What to Expect Before During and After an Active Assailant
      56. Telecommunicator CPR (T-CPR)
      57. The Business of Leadership
      58. The Crisis Within: When Tragedy Strikes A Team Member
      59. The Power of Appreciation
      60. The Staffing Conundrum Webinar
      61. Trafficking – Truth or Fiction?
      62. Triumph Through Struggle
      63. What I Have Learned About Your ECC
      64. Who Moved My Headset: The Ever Changing Environment of 9-1-1
      65. Why It Ain?t Easy to Change Your Center?s Culture?and What You Can Do About It
      66. Workplace Bullying – How Bullying Has Transcended the School Playground

      Learning Management Milestones

      Topics

      Students

      Hours

      Certificates Issued

      Schedule a Consultation Now

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      Telephone: 866.377.2677 Fax: 248.569.6567

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