Equature Apprentice Learning
Next-Level Public Safety Training
Mastering Crisis Response
PSAP Learning Available Anytime
Exceptional training resources at your fingertips 24/7, 365 days a year
Streamline Citizen Engagement
Master new skills with engaging 20-40 minute video segments
Enhance the safety of field responders
Monitor and Enhance Your Learning Journey
Learn key communication strategies
Featuring engaging videos, comprehensive documents and interactive quizzes
About
Learn. Accelerate. Success
An innovative online interactive learning platform that provides top-tier, best practices training for public safety professionals worldwide.
Have you heard that enhancing the Educational Quality of the Workforce (EQW) can lead to significant boosts in performance, employee retention, efficiency, safety, and much more?
Equature offers a diverse selection of over 150 topics tailored for every level within your organization.
See Us In Action
Watch how we can help you stand out of the crowd
Tony Harrison, a true veteran in the public safety communications industry. With over 25 years of experience working in PSAPs, serving as a reserve deputy sheriff, and founding his own training company, The Public Safety Group, Tony offers invaluable insights on the paramount role of training for public safety professionals – new and veteran alike.
Explore 6 distinguished options to enhance your experience
PROMOTIONAL PACKAGES
12 Lesson Package
- 12 – 1 hr lessons
- Choose from 20+ topics & Access for 1 year
- Allows you to customize to fit the needs of your team
24 Lesson Package
- 24 – 1 hr lessons or 3 – 8 hr courses
- Choose from 60+ topics
- Access for 1 year
- Supervisor and CTO options available
PERFORMANCE SUITES PROGRAMS
Mentor Performance Suite – (100 Hours)
- Mentor core training+
- 5 years of content and
over 100 hours - Topics ranging from when to discipline and workplace bullying to keeping a positive mindset and breeding success in your training program
Elite Performance Suite – (64 Hours)
- Elite Core Training+
- Comprehensive video-based
system - Up to 5 years of training (64 hours)
- Paid per year, per person
- Topics ranging from becoming more than just a dispatcher to 911 challenges and first responder safety
ESSENTIAL TRAINING FOR A DISPATCHER
40 Hour Basic Telecommunicator Course
- This program is designed to equip you with the foundational skills necessary to succeed as a public safety communications professional.
- It offers essential training to get you started, which should be supplemented by on-the-job experience and ongoing in-service training throughout your career.
- Roles and Responsibilities
- Legal Aspects
- Interpersonal Communications
- Technologies
- Telephone Techniques and Call Processing
- Call Classification
- Radio Communications
- Stress Management
DISPATCHER COURSES ( 8 HOURS )
- 8-HOURS
- Just $250 per person
- 14 courses to choose from
- Video-based, convenient
- Complete over 6 months sooner
- From active shooter training and terrorism to customer service and managing stress
MINIS – APPROX 1 HOUR
- Webinars
- The entire agency will have access to the webinar for one yearspace
- Each is 40-60 minutes of top training
- Keep it for a full year
- 60 topics to choose from in dispatch performance
- Renew annually for just $99 maintenance fee
DISPATCH MASTER COURSES – ( 16 Hours )
- 16-HOURS
- Just $500 per person
- 4 advanced and supervisory topics to choose from
- Video-based, convenient
- Complete over 6 months or sooner
How We Work
Read the complimentary report on the importance of training
Mentor Performance Suite
Over 100 hours of self-paced program material lasting up to 5 years designed for employees who have aptitude in areas of supervisory duties and who would like to take on leadership responsibility.
Year 1 Includes:
- Mentor Core – Being a Coach, When to Discipline, Supervision, The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
- Customer Service (8 hours)
- Breeding Success in Your Training Program (8 hours)
- Mentor Essential Review (1 hour)
- Communication in the Dispatch Center (1 hour)
- 911 Challenges (1 hour)
- Active Shooter and Terrorism (1 hour)
Year 2 Includes:
- Communications Center Liability (8 hours)
- How to Save a Life – Yours (8 hours)
- PTSD (1 hour)
- Supervisor Skills (1 hour)
- CTO (1 hour)
- Suicidal Callers (1 Hour)
Year 3 Includes:
- Advanced Law Enforcement (16 hours)
- How Cultural Diversity Affects the Communication Center (1 hour)
- PSAP Frontline Leader Success (1 hour)
- NG9-1-1 – Are We There Yet? (1 hour)
- Active Shooter – Lessons Learned (1 hour)
Year 4 Includes:
- Communications Training Officer (CTO) (16 hours)
- From Failure to Success: PSAP Training Tactics that Work (1 hour)
- The Staffing Conundrum (1 hour)
- Public Safety and Generational Difference (1 hour)
- Responder Safety (1 hour)
Year 5 Includes:
- Communications Center Supervision (16 hours)
- Morale (1 hour)
- Leadership (1 hour)
- Active Listening (1 hour)
- Ethics (1 hour)
Elite Performance Suite
With 64 hours of content lasting up to 5 years, this learning management program trains dispatchers how to react during crisis calls so they may effectively communicate with victims and first responders to provide help quickly in life-threatening situations. Topics include dispatching skills, first responder safety, and 911 challenges.
Year 1 Includes:
- Elite Core – Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
- Customer Service (8 hours)
- Becoming More Than Just a Dispatcher (1 hour)
- 911 Challenges (1 hour)
- Dispatching Skills (1 hour)
- First Responder Safety (1 hour)
Year 2 Includes:
- How To Save a Life – Yours (8 hours)
- Suicidal Callers (1 hour)
- PTSD (1 hour)
- Children and 911 (1 hour)
- How Cultural Diversity Affects the Communication Center (1 hour)
Year 3 Includes:
- Breeding Success in Your Training Program (8 hours)
- NG9-1-1 – Are We There Yet? (1 hour)
- Active Shooter – Lessons Learned (1 hour)
- Stress Management and Mental Health (1 hour)
- PSAP Frontline Leadership Success (1 hour)
Year 4 Includes:
- Active Shooter (8 hours)
- From Failure to Success: PSAP Training Tactics that Work (1 hour)
- 911’s Least Wanted (1 hour)
- Crisis Intervention (1 hour)
- Responder Safety (1 hour)
Year 5 Includes:
- Suicide Intervention
- Improving Morale in Your Agency
- Generational Differences
- Active Listening
- Everyday Ethics
Dispatch Master Courses
Self-paced video-based content to be completed within 6 months includes 16 hours of advanced and supervisory training content.
- Advanced Law Enforcement
- Fire Communications
- CTO – Communications Training Officer
- Communications Center Supervisor
Dispatch Core Competency Courses
Self-paced video-based content to be completed within 6 months includes 8 hours of dispatch core competency training. Choose one of 14 topics.
8-hour DISPATCH courses
- Lead, Follow, or Get Out of the Way
- Domestic Violence
- Elite II Continuous Training Program 2016
- Suicide Intervention
- Elite 4 Hour Collection
- Terrorism and the Telecommunicator
- How To Save a Life – Yours!
- Breeding Success
- Advanced Law Enforcement
- Fire Communications
- Customer Service
- Critical Incident – Stress
- Elite Continuous Training
- CTO – Communications Training Officer
- Critical Incidents – Total Disaster Response
- Crimes In Progress
- Hostage Negotiation
- The Active Shooter
- Communications Center Liability
- Stress, It’s All in Your Head
- Communications Center Supervisor
Minis
Topics that are included in the promotional packages are listed below.
Contact Heather Froom, Research & Education Training Specialist for more information and pricing.
Phone: 248.359.8863 | Email: hfrooom@equature.com
- 911 Challenges – Hacked, Attacked, and Where’s That? Webinar
- 911’s Least Wanted Webinar
- A Life Parallel To Dispatch
- Active Shooter – Lessons Learned Webinar
- Active Shooter & Terrorism Webinar
- Advanced Interviewing Techniques
- Be The Leader
- Becoming More Than Just a Dispatcher Webinar
- Biases – Do We Really All Have Them?
- Breeding Success In Your Communications Center Webinar
- Burnout’s Kryptonite : How To Beat Burnout before burnout beats you
- Call of Calm
- Children and 911 Webinar
- Communication in the Dispatch Center Webinar
- Communications Training Officer (CTO) Webinar
- Countdown to Chaos
- Crisis Intervention Webinar
- Critical Incidents Webinar
- Active Listening Webinar
- Director Strategies – Leading to Success
- Dispatcher Improvement Webinar
- Domestic Violence Webinar
- Everyday Ethics
- Expecting the Unexpected
- From Failure to Success: PSAP Training Tactics that Work Webinar
- Future Tech and How To Stay On Top Of It
- GIS For Dispatchers
- Hire and Retain for Top Performers Program
- How Cultural Diversity Affects the Communication Center Webinar
- How To Hire For Success
- How You Say It: Negotiation in Life and Work
- Improving Morale in Your Agency
- Lead, Follow, or Get Out of The Way
- Learning to Thrive in a High Stress Workplace
- Liability for the Communications Center Webinar
- Liar Liar Pants on Fire
- Location and Beyond: Data Driven Emergency Response Webinar
- Mentoring To Your Peers – A Mental Health Approach
- NG9-1-1- Are We There Yet? Webinar
- Oklahoma City Bombing Webinar
- PSAP Front Line Leader Success Webinar
- PTSD (Post Traumatic Stress Disorder) Webinar
- Public Safety and Generational Differences Webinar
- Recover Together
- Resilience: Protecting Your Mental Health
- Responder Safety Webinar
- Stress Management Webinar
- Suicide Webinar
- Supervisor Skills Webinar
- Taking The Call What to Expect Before, During and After an Active Assailant
- The Business of Leadership
- The Crisis Within: When Tragedy Strikes A Team Member
- The Power of Appreciation
- The Staffing Conundrum Webinar
- Trafficking – Truth or Fiction?
- Triumph Through Struggle
- What I Have Learned About Your ECC
- Who Moved My Headset: The Ever Changing Environment of 9-1-1
- Why It Ain’t Easy to Change Your Center’s Culture—and What You Can Do About It
- Workplace Bullying – How Bullying Has Transcended the School Playground
Learning Management Milestones
Topics
Students
Hours
Certificates Issued
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