by Cherie Bartram | Apr 14, 2026 | Equature 911 Blog
By – Cherie Bartram, ENP For the past several years, I have written articles honoring the work done by 911 Emergency Telecommunicators. I have so much pride in what you all do. I was one of you, and I will feel that calling and the honor that it was to be part...
by Cherie Bartram | Mar 10, 2026 | Equature 911 Blog
The Critical Questions: Why 911 Call-Takers Hold Lives in Their Hands Jan 2, 2026 I ran across a crime documentary, which led me down a path on a remarkable woman named Ann Burgess. Dr. Burgess is known for her work that focused on questions for victims of trauma and...
by Cherie Bartram | Feb 10, 2026 | Equature 911 Blog
Is It True? As our kids grew up over the years, we often played two truths and a lie. We sometimes switched it up and played it differently but it always made me laugh, a bit uneasily sometimes at the outrageous things the kids would say that I thought was a lie,...
by Equature Press | Feb 3, 2026 | Equature 911 Blog
When the Power Goes Out: What Dispatchers Can Expect — and How the Work Changes For many dispatchers, the first citywide power outage they work does not feel dramatic at the start. It begins with something small. A call that does not route the way it usually does. A...
by Equature Press | Jan 20, 2026 | Equature 911 Blog
Anyone who has spent time on a console knows that broader changes in society tend to show up in the call stream long before they appear in reports or headlines. Dispatchers hear those shifts firsthand. Different languages. Different relationships to authority....
by Cherie Bartram | Jan 13, 2026 | Equature 911 Blog
When someone dials a non-emergency line at their local Public Safety Answering Point (PSAP), they might soon hear something unexpected: an artificial intelligence (AI) system on the other end of the line. This technological shift is already happening in dispatch...
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