by Cherie Bartram | Feb 8, 2022 | Equature 911 Blog
How many times, in your 911 career, have you released the transmit button after speaking to an officer and mumble words similar to, “Wow, what a grouch (or maybe some other words), you want me to write the report for you too?” or “Geez, can’t you listen to me the...
by Cherie Bartram | Jan 25, 2022 | Equature 911 Blog
The views, opinions, and content expressed in this publication do not necessarily reflect the views, opinions, or policies of the Center for Mental Health Services (CMHS), the Substance Abuse and Mental Health Services Administration (SAMHSA), or the U.S. Department...
by Cherie Bartram | Jan 11, 2022 | Equature 911 Blog
As a director, manager, or supervisor, a big responsibility you have to the public is to handle complaints about your team’s service. The issues brought to you that need to be investigated and reported back to either the controlling authority or the citizen are as...
by Cherie Bartram | Dec 29, 2021 | Equature 911 Blog
HOSTAGE NEGOTIATIONS It’s the lull of the afternoon. Time to take a quick break, grab some food, and re-group after the crazy morning. You answer the phone and find yourself in the middle of a situation with hostages. Are you ready to become a hostage...
by Cherie Bartram | Dec 14, 2021 | Equature 911 Blog
The Thin Line system is a way of honoring service-based professionals who work as first responders and Military Armed Personnel. The thin line system outlined here focuses on public safety and first responders. There are many times throughout the history of public...
by Cherie Bartram | Nov 30, 2021 | Equature 911 Blog
The problem with shift change is that it’s our most vulnerable time in the Communications Center. This is when we are most distracted from what has been happening all shift, and potentially drop the baton – ball for a variety of reasons. The telecommunicator...
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