by Ram Natraj | Jan 20, 2026 | Equature 911 Blog
Anyone who has spent time on a console knows that broader changes in society tend to show up in the call stream long before they appear in reports or headlines. Dispatchers hear those shifts firsthand. Different languages. Different relationships to authority....
by Cherie Bartram | Jan 13, 2026 | Equature 911 Blog
When someone dials a non-emergency line at their local Public Safety Answering Point (PSAP), they might soon hear something unexpected: an artificial intelligence (AI) system on the other end of the line. This technological shift is already happening in dispatch...
by Cherie Bartram | Dec 16, 2025 | Equature 911 Blog
Trauma. If you are in EMS, you may associate trauma with traumatic injury, which is a physical injury that occurs suddenly and must be assessed by knowing the mechanism of the injury or what caused it. However, the word “trauma” refers to the emotional...
by Equature Press | Nov 11, 2025 | Equature 911 Blog
Now featuring machines that might be smarter than Carl from night shift—maybe. Meet Your New Robot Coworker Remember when 911 centers ran on coffee, duct tape, and pure adrenaline? Well, welcome to the future—where Artificial Intelligence has elbowed its way into...
by Cherie Bartram | Oct 14, 2025 | Equature 911 Blog, Uncategorized
America’s 911 emergency system, a critical lifeline for millions of citizens, faces an escalating cybersecurity crisis that threatens public safety on an unprecedented scale. As emergency communication centers transition to Next Generation 911 (NG911) systems,...
by Cherie Bartram | Sep 9, 2025 | Equature 911 Blog
In his book, The 7 Habits of Highly Effective People, Steven Covey provides great examples of how to be effective. As a PSAP Director, I grabbed one that I used all the time, the touch-it-once principle. When I was opening mail or doing tasks, I tried to just touch...
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