by Cherie Bartram | Oct 14, 2025 | Equature 911 Blog, Uncategorized
America’s 911 emergency system, a critical lifeline for millions of citizens, faces an escalating cybersecurity crisis that threatens public safety on an unprecedented scale. As emergency communication centers transition to Next Generation 911 (NG911) systems,...
by Cherie Bartram | Sep 9, 2025 | Equature 911 Blog
In his book, The 7 Habits of Highly Effective People, Steven Covey provides great examples of how to be effective. As a PSAP Director, I grabbed one that I used all the time, the touch-it-once principle. When I was opening mail or doing tasks, I tried to just touch...
by Kerry O'Connell | Jul 8, 2025 | Equature 911 Blog
First responders deal with tragedy on every shift. We are used to helping others. We are prepared to respond to the physical and emotional trauma of others with care and empathy. Yet, we are often lost when it comes to dealing with our own trauma. On June 29, 2025,...
by Kerry O'Connell | Jun 10, 2025 | Equature 911 Blog
Mental health affects our job satisfaction, how we treat the public, and our relationships with everyone—coworkers, friends, and family included. Working in an ECC changes you. All too often, we forget our obligations to take care of ourselves and of each other. This...
by Ram Natraj | May 13, 2025 | Equature 911 Blog
The allegations were clear: the parents were being sued for half of their estate and half of their retirement income. The parents sat there, perplexed and shocked. Ten years ago, this would not have occurred; no court in the country—or in the world—would have...
by Cherie Bartram | Apr 8, 2025 | Dispatch Improvement, Equature 911 Blog
National Public Safety Telecommunicators Week (NPSTW) – the week set aside to honor those emergency dispatchers who have answered the calls. We don’t always think about the 911 heroes when the gentle April showers start falling, and we look forward to the May flowers...
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