Blog

If you have ever been around a picky eater, or are one yourself, you are aware of how exasperating it can be for the cook.  The food doesn’t taste right, the texture is wrong, it’s too hot, it’s too cold, and it looks bad if you know a picky eater,...

Artificial Intelligence, AI, as it’s commonly referred to, is seeping into every fiber of our daily lives but can it answer a 9-1-1 call?  Experts believe it can, and that in the nearby future, AI will change policing completely.  As technology...

What can I say other than it happens to everyone at some point in their career?   And some people deal with this more than others. “She’s always taking time off”      “He never works overtime” “She takes all the overtime”      “He ate my yogurt” “John left dirty...

With the controversy about law enforcement training still ripping through the US in the aftermath of excessive force allegations and the related outcomes of those cases, I jumped at the opportunity to sit in on a police academy and experience,...

There is a widespread belief that public safety telecommunicators (PSAPs) are immune from liability in the event of an emergency. This is not the case. What is a 9-1-1 Emergency Telecommunicator? They are the people that answer your call when you dial 9-1-1. Depending...

Beyond the regular staffing shortage of applicants, challenges facing 911 today revolve around technology. Specifically speaking for this article, what happens during power outages and network outages? Many PSAPs today have contingency plans in place for when 911 goes...

Listening is one of the most important skills in communication. It's the key to understanding what the other person is saying and getting their point of view. But listening can be difficult. We often go off on our own thoughts, and we may not really pay attention to...

Employee training is essential for the success of any organization. However, the effectiveness of employee training depends on the leadership of the organization. There are many challenges to employee training, including the following: The quality of the training...