Blog
Improving Your Response Accuracy
It happens. A 9-1-1 call comes in and you confirm and enter the location information as accurately as possible from the caller’s words and nothing pops in your CAD. You force the address and hope that it can be found. Your CAD, MSAG and GIS maps are not perfect....
Communication For The Communicators
How many times, in your 911 career, have you released the transmit button after speaking to an officer and mumble words similar to, “Wow, what a grouch (or maybe some other words), you want me to write the report for you too?” or “Geez, can’t you...
988 – It’s Almost Here, But What is It?
The views, opinions, and content expressed in this publication do not necessarily reflect the views, opinions, or policies of the Center for Mental Health Services (CMHS), the Substance Abuse and Mental Health Services Administration (SAMHSA), or the U.S. Department...
Handling Public Complaints in the PSAP
As a director, manager, or supervisor, a big responsibility you have to the public is to handle complaints about your team’s service. The issues brought to you that need to be investigated and reported back to either the controlling authority or...
Hostage Negotiations
HOSTAGE NEGOTIATIONS It's the lull of the afternoon. Time to take a quick break, grab some food, and re-group after the crazy morning. You answer the phone and find yourself in the middle of a situation with hostages. Are you ready to become a...
The Thin Lines of Public Safety
The Thin Line system is a way of honoring service-based professionals who work as first responders and Military Armed Personnel. The thin line system outlined here focuses on public safety and first responders. There are many times throughout the...
Shift Change; Strategies For Passing The Baton – Don’t Drop The Ball!
The problem with shift change is that it’s our most vulnerable time in the Communications Center. This is when we are most distracted from what has been happening all shift, and potentially drop the baton - ball for a variety of reasons. The...
Crime In Progress
Finding training for experienced dispatchers can sometimes be a challenge. This class is appropriate for the new and experienced dispatchers because it addresses not just the basics, but also covers some of the details that dispatchers may have...
Succession Planning
Any time you can get outside, be in the sun and enjoy the fresh air, is a good thing. One of the ways many people enjoy being outside is in a garden. Flower garden or vegetable garden, it doesn’t matter which one. You plant your seeds or...
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