by Cherie Bartram | Apr 8, 2025 | Dispatch Improvement, Equature 911 Blog
National Public Safety Telecommunicators Week (NPSTW) – the week set aside to honor those emergency dispatchers who have answered the calls. We don’t always think about the 911 heroes when the gentle April showers start falling, and we look forward to the May flowers...
by Cherie Bartram | Jul 9, 2024 | Dispatch Improvement, Equature 911 Blog, NG9-1-1
Summer is my favorite season. I love waking each morning to the orange hazy sun peeking over the horizon and the birds singing their summer songs. I enjoy the heat of each day, when the sun turns to a brilliant yellow, warming your (sunscreen-covered) skin, and...
by Equature Press | Jun 25, 2024 | Dispatch Improvement, Equature 911 Blog
Secondhand trauma, also known as secondary trauma or vicarious trauma, occurs when individuals are indirectly exposed to the traumatic experiences of others. This phenomenon is particularly prevalent among professionals such as therapists, emergency dispatchers, and...
by Cherie Bartram | Sep 13, 2022 | Dispatch Improvement, Equature 911 Blog, NG9-1-1
In my career, I have had thousands of hours of additional training (not an exaggeration!). I don’t remember every class, but NCMEC does not fall into that lost memory category. In 2007 one of my employees told me about a CEO Conference/class at the National Center...
by Cherie Bartram | Mar 8, 2022 | Dispatch Improvement, Equature 911 Blog
It happens. A 9-1-1 call comes in and you confirm and enter the location information as accurately as possible from the caller’s words and nothing pops in your CAD. You force the address and hope that it can be found. Your CAD, MSAG and GIS maps are not perfect....
by Cherie Bartram | Oct 5, 2021 | Dispatch Improvement, Equature 911 Blog, NG9-1-1
Article By: Cherie Bartram Imagine you are taking a call for service and putting your notes in CAD, or if you don’t have CAD, you are writing them out. How important are they? Did you answer critical? If you did, then you answered correctly. The notes that are...
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