Is It True?

Is It True?

Is It True? As our kids grew up over the years, we often played two truths and a lie.  We sometimes switched it up and played it differently but it always made me laugh, a bit uneasily sometimes at the outrageous things the kids would say that I thought was a lie,...
7-Habits of Highly Effective Dispatchers

7-Habits of Highly Effective Dispatchers

In his book, The 7 Habits of Highly Effective People, Steven Covey provides great examples of how to be effective.  As a PSAP Director, I grabbed one that I used all the time, the touch-it-once principle.  When I was opening mail or doing tasks, I tried to just touch...