To Enable or Help

To Enable or Help

The allegations were clear: the parents were being sued for half of their estate and half of their retirement income. The parents sat there, perplexed and shocked. Ten years ago, this would not have occurred; no court in the country—or in the world—would have...
Small Changes That Make a Big Impact

Small Changes That Make a Big Impact

It seems that we are inundated with wellness tips for dispatchers these days, and for good reason. Dispatchers prioritize work over their own health way too often. While it is an understandable affliction (after all, 911 can become an addiction that keeps us coming...
Life After Discipline

Life After Discipline

I have never met a person who hasn’t made a mistake.  When I started in public safety I made my fair share of mistakes. Some of the mistakes could be considered serious, others minor, and others humorous.  Starting my career as a teenager, I reacted to my mistakes as...
Technical Lag in the 911 Center

Technical Lag in the 911 Center

911 centers that cannot afford to update their technology may not be able to identify proper locations and caller information. Technology updates in the business environment are occurring at a faster pace than 911 can keep up leaving consumers to wonder why. Even...