by Kerry O'Connell | Jul 8, 2025 | Equature 911 Blog
First responders deal with tragedy on every shift. We are used to helping others. We are prepared to respond to the physical and emotional trauma of others with care and empathy. Yet, we are often lost when it comes to dealing with our own trauma. On June 29, 2025,...
by Kerry O'Connell | Jun 10, 2025 | Equature 911 Blog
Mental health affects our job satisfaction, how we treat the public, and our relationships with everyone—coworkers, friends, and family included. Working in an ECC changes you. All too often, we forget our obligations to take care of ourselves and of each other. This...
by Kerry O'Connell | Mar 11, 2025 | Equature 911 Blog
When I was a 911 director, I sat in on many interviews for candidates wanting to be hired as dispatchers. One of the questions we always asked of them was “Why do you want to work here?” You could probably guess the most common answer to that question: “Because I want...
by Kerry O'Connell | Jan 14, 2025 | Equature 911 Blog
It seems that we are inundated with wellness tips for dispatchers these days, and for good reason. Dispatchers prioritize work over their own health way too often. While it is an understandable affliction (after all, 911 can become an addiction that keeps us coming...
by Kerry O'Connell | Oct 8, 2024 | Equature 911 Blog
Not too long ago, I visited the Healing Wall, a three-quarter size replica of the Vietnam Memorial in Washington, DC, commonly referred to as The Wall. I needed to go. I was connected to it indirectly through my friend David O. Chung. When I met David, known better as...
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