by Equature Press | May 18, 2023 | Equature 911 Blog
The 911 Public Safety Answering Point (PSAP) industry is an integral part of emergency response services. Each day, operators in 911 dispatch centers manage countless calls, providing immediate assistance in times of crisis. Yet, maintaining such elevated levels of...
by Equature Press | May 16, 2023 | Equature 911 Blog
Having a reliable and efficient technical support system is crucial for businesses and individuals alike. Whether you’re troubleshooting a software issue, seeking assistance with hardware problems, or trying to resolve connectivity issues, establishing a strong...
by Equature Press | May 2, 2023 | Equature 911 Blog
As a dispatcher, you play a crucial role in ensuring the smooth flow of operations within an organization. However, many dispatchers aspire to advance their careers and take on more significant responsibilities. Before we delve into the steps to becoming a supervisor,...
by Equature Press | Apr 25, 2023 | Equature 911 Blog
911 dispatchers are the lifeline for people in emergencies, and they have to be on their toes 24/7. Handling emergency calls requires a high level of multitasking ability. It is imperative that they can handle multiple tasks simultaneously while remaining calm and...
by Equature Press | Apr 4, 2023 | Equature 911 Blog
The importance of using assessment protocols in 9-1-1 dispatch centers cannot be overstated. Quality assessment protocols help to ensure that emergency calls are handled appropriately and that the correct response is provided in an efficient manner. In this article,...
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